FAQ

We understand that plans can change! If you’d like to modify or cancel your order, please email our Customer Service team at support@norphia.com within 1 hour of placing it during our business hours (Monday–Friday, 9:00 AM–5:00 PM PST). We’ll do our best to assist you.

• Once an order is placed, we’re unable to change items or quantities. If adjustments are needed, we’ll need to cancel the original order so you can place a new one.
• After an order has shipped, we’re unable to make any changes or cancellations.

Don’t worry — mistakes happen! Once an order has shipped, we can’t change the delivery address. Here’s what you can do:

1. Track your order: Use the tracking number from your shipping confirmation email to follow your package.
2. Contact the carrier: Reach out to UPS, FedEx, USPS, etc. They may be able to redirect or hold your package for pickup.
3. Check the delivery location: If the incorrect address is nearby, you may visit or contact the location; sometimes packages are held for pickup.

If your package can’t be recovered, please email us at support@norphia.com and we’ll do our best to help.

It’s quick and easy! Log in to your account on our website to view the status of your recent orders.

You’ll also receive an email with tracking details as soon as your order ships. If you have any questions, email us at support@norphia.com.

Our team and warehouse are located in Southern California, where all orders are carefully packed and shipped. To provide faster delivery for our East Coast customers, we’re planning to open an additional warehouse on the East Coast in the near future.

We currently ship across the United States, including:

• Continental U.S.: All 48 contiguous states
• Alaska & Hawaii: Shipping available; delivery times may vary
• U.S. Territories: Including Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa

Please note that shipping times and rates may vary by location. We always do our best to deliver your order quickly, securely, and with full tracking.

We don’t process or ship orders on Saturdays or Sundays. Orders placed after our Friday cutoff time will be processed on the next business day — typically Monday. You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

If you believe your package is lost or delayed, please email our Customer Service team at support@norphia.com as soon as possible. We’ll work directly with the carrier to investigate and keep you updated every step of the way.

Your satisfaction matters to us, and we’ll do everything we can to help resolve the issue quickly.

At Norphia, each seashell night light is custom-made just for you, featuring your personal photo and selected settings. Because of the customized nature of our products, we are unable to accept returns or offer refunds for reasons other than product quality issues.

That said, your satisfaction is extremely important to us. If your order arrives damaged, defective, or not functioning properly, we will gladly provide a free replacement at no additional cost.

How to request a replacement:

• Your order number
• A brief description of the issue
• Photos or a short video (if applicable)

Please contact us at support@norphia.com within 30 days of delivery.

Our support team will review your request promptly and ensure a replacement is arranged as quickly as possible.

We truly appreciate your trust in Norphia. Every piece we create carries a personal memory, and we are committed to delivering it to you in perfect condition.

To ensure your Norphia product is 100% authentic, please purchase only from our official website or authorized retail stores.

• www.norphia.com
• Authorized physical retail partners

We do not sell on third-party online platforms such as Amazon, Temu, or others. Purchasing directly from our official channels is the only way to guarantee the authenticity, quality, and warranty coverage of your Norphia products — along with access to our dedicated customer support.

Please avoid unauthorized sellers, as we’re unable to verify the authenticity of products purchased elsewhere.

Yes — we’re proud to say that every Norphia product is our own original design, protected by U.S. patents and copyrights. We are a Southern California–based company with a team of top designers, in-house production capabilities, and a dedicated fulfillment center — bringing you products that combine artistry, innovation, and quality.

To learn more about our story and design philosophy, please visit our About page.

Thank you for your interest in collaborating with Norphia! We’re excited to introduce our Affiliate & Ambassador Program, giving creators and beauty lovers a new way to connect with our brand and earn rewards.

To apply, you’ll need to:

• Have a public social media profile
• Have at least 500 followers on Instagram, Facebook, or TikTok
• Be 18 years or older
• Be based in the U.S.

If you meet these requirements, please email us at sale@norphia.com with your contact details, social media handles, and a short introduction about your platform. Our Marketing team will review your application and reach out if there’s a good fit.

Thank you for your interest in partnering with Norphia! We’re excited to collaborate with trusted retail partners who share our passion for design and quality.

To apply for a wholesale partnership, please email sale@norphia.com with:

• Your business name and store location(s)
• Your business website or social media links
• A brief introduction to your company and the products you currently carry

Please note that all wholesale accounts must be authorized by Norphia before any orders are placed. This ensures every partner upholds our brand’s quality and service standards.

At Norphia, we believe beauty is an art — and every design is a chance to make the world a little more inspiring. We’re always looking for talented designers, whether full-time or freelance, who share our passion for creativity, craftsmanship, and meaningful design.

While Norphia began with beauty tools, our vision goes beyond that. We continue to develop multiple product lines and brands, expanding into consumer electronics and other lifestyle innovations — all driven by design excellence and aesthetic precision.

Within our team, you’ll find designers, intellectual property specialists, prototype makers, production experts, warehouse staff, and marketing professionals — all working together to turn your concept into reality.

If you’d like to collaborate on future Norphia creations, please email your portfolio, resume, and a brief introduction to design@norphia.com. Our design team will review your work and reach out if there’s a potential fit.

Join us in shaping the next generation of products — where art meets innovation.